Shipping policy

Australia Shipping Policies

Where We Deliver

We’re an online-based business with no physical storefront — instead, we bring the magic straight to your door! We ship to all corners of Australia, including:

  • Queensland

  • New South Wales

  • Victoria

  • Western Australia

  • South Australia

  • Tasmania

  • Australian Capital Territory

  • Northern Territory

Whether you're in a bustling city or a quiet regional town, we're here to keep the magic alive — one whisper at a time.

 

 

Our Courier

Within Australia, Whispering Wonders uses the Australia Post eParcel service, allowing us to track your purchases efficiently and in a timely manner.

  • We aim to dispatch all orders within 48 hours of placement, from our warehouse in Brisbane (Australia), Monday to Friday, excluding public holidays.
  • During sales periods, due to high demand, Orders may take up to 5 to 7 days for processing. We appreciate your patience and understanding during these busy times.
  • Shipping Rates:
    • Standard Shipping: $4.99 Australia wide
    • Express Shipping: $15 Australia wide

    • Free Standard Shipping is available for orders over $99 AUD.

Orders are shipped via Australia Post using either standard or express service. Please select express shipping, if your order is urgent; however, note that paying for express shipping does not speed up the processing time. It only ensures that, once processed, your order will be sent using a faster courier service. 

Please note all charges are inclusive of Australian Goods & Services Tax (GST). Additional shipping fees may apply if a change in delivery date or address is requested by you.

Delivery dates or times provided are best estimates only. Whispering Wonders is not liable for any loss or damage caused by reasonable or unavoidable delays in delivery.

 

 

Tracking Your Order

You will receive an email with tracking details once your order has been prepared for dispatch. Please note it may take up to 24 hours for the tracking to become active.

Whispering Wonders cannot be held responsible for any delays, lost, or missed deliveries, including instances where orders are not collected from designated collection points within the given time frame. It is the customer’s responsibility to monitor their delivery and ensure successful delivery of the order. 

Australia
AusPost Standard Post: 2-8 business days
AusPost Express Post: 1-4 business days


 

Pre-orders

If your order contains preordered items (as indicated in the product description), the entire order will be held and shipped once the preordered item is available.

Should you prefer to receive in-stock items separately, you’ll need to place two separate orders, and shipping costs will apply to each order.

 

 

Undelivered Orders

If an order is not delivered because no one was available to receive it, or it was not collected in time from the designated collection point, it will typically be returned to our warehouse.

Once the parcel is received back, you may request a refund, but the original shipping fee and any return shipping or warehouse handling fees will be deducted.
If you wish to have the order resent, it can be re-shipped at your expense. An invoice for the additional shipping charges will be sent for payment before the order is dispatched again.

 

 

Incorrect Shipping Address

If an incorrect shipping address was provided, and the parcel was delivered to that address, we are unable to offer refunds. Please double-check your address at checkout to avoid this issue.

 

 

Lost Orders in Transit

If an order is lost during transit, we will follow up with the shipping carrier to investigate. Once the carrier confirms the parcel is lost, we will either provide a full refund or send a replacement order.

 

 

If you have any questions or need assistance, please contact us at hello@whisperingwonders.com.au. We are here to help make your experience magical!